It ain’t what you say but the way that you say it

The importance of non-verbal communication

As little as 7% of our message comes from the words we use. The rest is communicated in our tone (38%) and body language (55%). With the non-verbal communication clues removed, it’s no wonder emails and texts can cause so many fights!

This video by Kimberly Klawans highlights the importance of non-verbal communication quite nicely:

Source: youtube