When it’s OK to get RACI in the office

So you’ve finished a piece of work and it’s been approved. You think the task is complete but, out of nowhere it seems, you’ve got an irate manager demanding to know why they weren’t involved.

You’re now having to decide whether to spend more time on the task making potentially significant changes or tell them it’s too late.


Luckily there’s a useful tool from the project management world that can help us avoid this type of situation: a ‘RACI’ outlines all those involved in completing a task and what their involvement is.

So not that kind of racy then?

No, sorry, it’s not that kind of racy. RACI is an acronym for Responsible, Accountable, Consulted, and Informed. You might also hear it referred to as a Responsibility Assignment Matrix (RAM) or with an added ‘S’ in the middle as RASCI.

Those responsible are the ones who actually do the work required to complete the task. If additional people are involved or delegated to in order to achieve the task, these can be included as Supporters (the ‘S’ in RASCI).

The accountable person is the one that is answerable for the correct and thorough completion of the task. This is the person who actually signs it off, and for this reason there should only be one accountable individual.

All those individuals whose opinions must be sought in relation to the task should be identified as to be ‘consulted’.

Lastly, those individuals that need to be kept up-to-date on progress, but are not required to contribute to the task in any other way, are the ones that need to be informed.

A RACI is particularly useful if the task is likely to involve, or be of interest to, people from outside your team or department. Produce the RACI at the start of the task and ensure you share it with your stakeholders to find out if there’s anyone else that should be involved.

Would you like a free business/career coaching session to help you unlock a wildly successful business or career?

The Be Formidable coaching programme has been designed for women who are ready to step up to their leadership potential and take their business or career to the next level. We’ll work together online to:

1. Develop your leadership mindset, personal brand and authentic leadership style
2. Provide you with the skills to lead and develop high-performing teams and businesses
3. Identify what’s holding you back and equip you with strategies to overcome under earning
4. Set you on the path to a wildly successful business or career

Get in touch using the form below to arrange your initial consultation and first free session (worth £100). I look forward to speaking with you!